Privacy Policy for OC Group (Cumbria) Ltd

Last Updated: 02/2025

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This Privacy Policy describes how OC Group (Cumbria) Ltd ("we," "us," or "our") collects, uses, and shares personal information of users ("you" or "users") of our website [Your Website Address] (the "Website").

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1. Who We Are

OC Group (Cumbria) Ltd is a plumbing and drainage company offering full design and build solutions for residential and commercial clients. 

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2. What Personal Information We Collect

We may collect and process the following categories of personal information about you:

• Contact Information: This includes your name, email address, phone number, postal address, and any other contact details you provide to us through contact forms, email correspondence, or phone calls.

• Enquiry Information: Details of your plumbing, drainage, or design and build enquiries, including the nature of the service you are interested in, property details, and any specific requirements you provide.

• Website Usage Data: Information about how you use our Website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your visits. We may use cookies and similar tracking technologies to collect this information (please see our Cookie Policy below for more details).  

• Marketing Preferences: Information about your preferences for receiving marketing communications from us.

• Customer Relationship Data: If you become a client, we may collect further information related to the services we provide to you, including project details, payment information, and communication history.

• Job Application Data (if applicable): If you apply for a job with us, we may collect information included in your CV, cover letter, and any other information you provide during the application process.

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3. How We Collect Your Personal Information

We collect your personal information in the following ways:

• Directly from you: When you fill out contact forms on our Website, email us, call us, request a quote, or otherwise interact with us.  

• Automatically through your use of our Website: Through cookies and other tracking technologies.

• From third parties (only if applicable and lawful): For example, if you are referred to us by a partner or if we use publicly available sources for business development purposes (in accordance with data protection laws).

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4. How We Use Your Personal Information

We may use your personal information for the following purposes:

• To respond to your enquiries and provide you with information about our services.  

• To process your requests for quotes or proposals.

• To provide and manage the services you have requested from us.

• To communicate with you about your projects or our services.

• To personalize your experience on our Website.

• To improve our Website and services.

• For marketing purposes, which may include sending you newsletters, promotional emails, or information about new services that we think may be of interest to you (only if you have provided your consent to receive such communications or where we have a legitimate interest to do so, in accordance with applicable laws). You will have the right to opt-out of receiving marketing communications at any time.

• To analyse website usage and trends.

• For internal administrative purposes.

• To comply with legal obligations.

• For recruitment purposes (if you apply for a job with us).

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5. Legal Basis for Processing Your Personal Information

Our legal basis for processing your personal information will depend on the specific purpose for which we are using it. These bases may include:  

• Your Consent: Where you have given us explicit consent to process your personal information for a specific purpose (e.g., for marketing communications). You have the right to withdraw your consent at any time.

• Performance of a Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., to provide you with our services).  

• Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided that your interests and fundamental rights do not override those interests. Our legitimate interests may include marketing our services, improving our Website, and ensuring the security of our systems.  

• Compliance with a Legal Obligation: Where processing is necessary for us to comply with a legal obligation.

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6. How We Share Your Personal Information

We may share your personal information with the following categories of recipients:  

• Our employees and contractors: Who need access to the information to perform their duties and provide our services. They are subject to confidentiality obligations.

• Third-party service providers: Who provide services on our behalf, such as website hosting, email marketing, analytics, and payment processing. We have contracts in place with these providers to ensure they protect your personal information in accordance with data protection laws.

• Business partners: Where necessary to provide our services (e.g., subcontractors for specific aspects of a design and build project).

• Legal authorities: If we are required to disclose your personal information by law or in response to a valid legal request (e.g., a court order or government investigation).

• In connection with a business transaction: Such as a merger, acquisition, or sale of all or a portion of our assets. In such cases, your personal information may be transferred to the acquiring entity.  

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7. International Transfers of Your Personal Information

We primarily process your personal information within the United Kingdom. If we transfer your personal information to countries outside the UK, we will ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws. These safeguards may include:  

• Transferring to countries that have been deemed to provide an adequate level of data protection.

• Implementing Standard Contractual Clauses approved by the relevant authorities.

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8. Security of Your Personal Information

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:  

• Using secure servers.

• Implementing firewalls and intrusion detection systems.  

• Encrypting data where appropriate.

• Restricting access to personal information to authorized personnel only.

• Regularly reviewing and updating our security measures.  

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However, please remember that no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.  

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9. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.  

The specific retention periods will vary depending on the type of personal information and the purposes for which it is processed. Generally, we will retain:  

• Enquiry data for a reasonable period to follow up on your request.

• Customer data for as long as we are providing services to you and for a period thereafter as required by law or for our legitimate business purposes.

• Website usage data for a limited period for analytical purposes.

• Marketing preferences until you opt-out.

• Job application data for a period necessary to process your application and as required by law.

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10. Your Rights Under Data Protection Laws

Under data protection laws, you have certain rights regarding your personal information, including:

• The right to access: You have the right to request access to the personal information we hold about you.  

• The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.  

• The right to erasure ("right to be forgotten"): You have the right to request that we delete your personal information in certain circumstances.  

• The right to restriction of processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.  

• The right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.  

• The right to object: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.  

• Rights in relation to automated decision-making and profiling: You have the right not to be subject to decisions based solely on automated processing, including profiling, which produce legal effects concerning you or similarly significantly affect you.  

• The right to withdraw consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.  

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To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before responding to your request.

11. Cookies and Similar Technologies

Our Website uses cookies and similar tracking technologies to collect information about your browsing activities. Please refer to our separate Cookie Policy [Link to your Cookie Policy if you have one, otherwise you should create one] for detailed information about the cookies we use, their purposes, and how you can manage your cookie preferences.  

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12. Links to Other Websites

Our Website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices of these third-party websites. We encourage you to review the privacy policies of any website you visit.  

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13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically.  

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14. Right to Lodge a Complaint

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, if you believe that we have not complied with data protection laws. You can find more information on the ICO website: https://ico.org.uk/